Refund policy

You may request a change-of-mind return within 30 days of delivery. The tote must be unused and in its original condition. Contact support@carrynote.co before sending a return so we can give you the return address and instructions. Please do not send it to an address printed on the delivery label without checking with us.

You pay return shipping for change-of-mind returns. Original shipping charges are not refundable for a change of mind except where applicable law requires otherwise. We recommend tracked postage; tell us if you need help with a lost return.

Damaged, defective or misprinted items

Send a photo and your order number within 14 days of delivery. We will arrange a free replacement or full refund, with no return needed. This reporting request does not limit any legal rights you have for a faulty or misdescribed product.

Refunds

Approved refunds go to the original payment method. Allow 5–10 business days for your bank to post the refund. We will email you when it is issued. If it has not appeared after that time, contact us.

Changing or canceling an order

Email us within 12 hours of ordering. We will confirm whether production has started and whether we can change or cancel it. Nothing in this policy limits mandatory consumer guarantees or cancellation rights in your country.

Seller and contact

Carrynote is operated by SAMFCommerce LLC.
A limited liability company registered in Wyoming, United States.

Business correspondence address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@carrynote.co

This is a business correspondence address, not a dispatch or return location. Contact us for return instructions before sending an item.